eSite Blog

Industry analysis and expert perspectives from the eSite Analytics team

eSite, Wisely, and First Watch Restaurants discuss customer insights and transforming your business with that knowledge

eSite president Charles Wetzel recently spoke about how eSite along with ecosystem partner Wisely is bringing valuable customer insights to First Watch Restaurants . The webinar discusses the power of understanding who your customer truly is and the opportunities that customer insights can bring to the table. Additionally, First Watch discusses real world examples of

Drive Thrus Account for 42 Percent of All Restaurant Visits

Via QSR Magazine Drive-thru restaurants have always been the ultimate in convenience and speed but during the pandemic, especially during the mandated dine-in closures, they were also a lifeline for the restaurants that had them, reports The NPD Group. Drive-thru restaurant visits increased by 26 percent in the April, May, and June quarter and represented

Will Amazon’s ‘mini-DCs’ help save American malls?

By Al Urbanski Via Chain Store Age Many in the retail industry were surprised this week by reports that Amazon has been talking with Simon about putting distribution centers into some of the mall chain’s shuttered Sears and Penney’s stores. But close followers of Amazon’s plans to preserve one- and two-day delivery were not. ”The pandemic has

The Pet Industry Remains Durable During the Pandemic

In a world that’s been turned upside down by the COVID-19 pandemic, one thing’s for sure—the pet industry has made the most of the grim situation and, once again, demonstrated its durability. By Kelly Lindenau Via Pet Business It’s business, but not as usual. If you plopped someone from seven months ago into the middle

10 Best Franchise Deals for 2020

Franchising in a new frontier By Sam Oches Via QSR Solid financials have always been a priority for franchisees looking for the next brand to add to their portfolios. And a wide range of incentives has become a nice way for foodservice brands to appeal to new franchise partners. But now more than ever, a

Improving Patient Experiences with Advanced Social Data Insights

Mt. Pleasant, SC – June 16, 2020 — Healthcare providers and their administrators worked hard to navigate significant shifts in patient care over the last five years to reduce costs, improve outcomes, and improve patient satisfaction. Such transformations included moving toward delivering care with the convenience patients demand. In partnership with and Curis Data, eSite

How COVID-19 has Changed the Off-Premises Game Forever

Restaurants are thinking way outside the box with their menus and branding as they learn to game the off-premises system. May 2020 By Kevin Hardy Via QSR Having already jumped into the buzzy world of ghost kitchens, Dog Haus decided it still needed to do more to expand its foothold in the ever-important world of

Retailers’ latest moves: Curbside pickup, dark stores, shopping reservations and more

Pivoting to curbside pickup service has helped some retailers preserve business during the COVID-19 lockdown. By Brannon Boswell Via ICSC April 17, 2020 Best Buy CEO Corie Barry said the retailer’s abrupt shift to curbside pickup in March has been a  “remarkable success,” helping the company retain 70 percent of its sales. Online sales have climbed 250 percent

How restaurants use real estate in the age of delivery and takeout

Restaurants are changing the way they use real estate as consumers demand the freedom to dine at home, at work or on the go. Via ICSC March 29, 2020 Some are reengineering their reception and dining spaces for better circulation among diners, takeout customers and delivery drivers. Behind the counter, kitchen reconfigurations have helped sales

9 Fast-Food Chains Ready to Soar in 2020

9 Fast-Food Chains Ready to Soar in 2020 By Ben Coley Via QSR A new year means new opportunities. Here are nine restaurants that are hoping to use the momentum gathered in 2019 to boost themselves to another level in 2020. READ THE FULL ARTICLE

National Restaurant Association Releases 2020 State of the Restaurant Industry Report

Industry Sales Projected to Reach $899 Billion in 2020 From the National Restaurant Association Via PR Newswire   WASHINGTON, Feb. 27, 2020 /PRNewswire/ — Today, the National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce,

Why strip malls are becoming more popular among retailers

By Anna Hensel Via ModernRetail Strip malls are starting to get a second look from some retailers who have historically ignored them. Last week, both Macy’s and Sephora announced that they would seek to open more stores in strip malls in the coming years. Last year, supplements brand GNC announced plans to close 700 of

Keep an Eye on Shake Shack in 2020

by Danny Klein via QSR It can be easy to forget Shake Shack is still in the very early innings of its growth. Today, 60 percent of the burger chain’s domestic units are less than three years old. Twenty-four percent have been on the market for 12 months or less. The average age of restaurants

First Watch Rises to the Top of Casual Dining

THE BREAKFAST BRAND WAS CROWNED AMERICA’S FAVORITE BRAND BY MARKET FORCE. WHAT DOES IT SAY ABOUT THE INDUSTRY? By Danny Klein Via QSR Chain restaurants have always fought a unique battle. They not only compete with each other, but with an independent scene that dominates the total U.S. dining landscape in terms of sheer volume.

eSite and Announce Partnership to Integrate Geosocial Data to Optimize Location Decisions for Retailers

Mt Pleasant, SC; Dallas, TX; Irvine, CA – January 9, 2020 —eSite, a leading provider in marketing and site analytics, today announced its partnership with Geosocial data provider eSite will utilize’s location-based social media data to help retailers and restaurants better understand who their customers are, what they are interested in, and where

Dave Barrows joins eSite

Mt Pleasant, SC; Dallas, TX; Irvine, CA – November 20, 2019 – eSite, a leading provider in marketing and site analytics, is pleased to announce the addition of Dave Barrows to the eSite sales team. Barrows brings 30+ years of operations executive experience from the retail, food service, consumer analytics and technology industries. His experience stems

Kevin Thompson joins eSite

Mt Pleasant, SC; Dallas, TX; Irvine, CA – November 20, 2019 – eSite, a leading provider in marketing and site analytics, is pleased to announce the addition of Kevin Thompson to the eSite sales team. Prior to joining eSite, Thompson served in sales management and divisional leadership roles of Fortune 200 and 500 technology companies.

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